Night Invoicing Supervisor

Key Responsibilities

• Supervise and support a team of 3 invoicing employees during the night shift
• Train, coach, and assist team members to maintain efficiency and accuracy
• Maintain department productivity by monitoring team workload and prioritizing tasks
• Ensure compliance with company policies, procedures, and quality standards
• Approve overtime within established thresholds and report usage to ownership with justification
• Participate in hiring decisions for night invoicing team members, including interviewing and recommending candidates
• Conduct performance evaluations and deliver regular feedback to direct reports
• Administer corrective action in coordination with HR and senior management
• Oversee finalization of customer orders and generation of invoices
• Ensure accurate creation of packing lists and invoices for carriers and audit team output for quality
• Ensure customers receive invoices and loading sheets in a timely manner
• Escalate product shortages to the sales team and track resolution of unfulfilled orders
• Cross-functional coordination & reporting with the Night Shipping Supervisor and Freezer Supervisor to ensure smooth workflow and order completion
• Maintain clear and professional communication with other supervisors and departments
• Identify and report any operational issues or delays encountered during the shift
• Own night invoicing KPIs including invoicing accuracy, on-time order completion, and shift productivity; report results to senior management
• Drive process improvement initiatives to reduce errors, shorten cycle times, and improve cross-functional handoffs

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in business, operations, or a related field preferred
• 2-3 years of previous supervisory experience, including direct people management responsibilities (hiring input, performance feedback, corrective action)
• Experience with invoicing, billing systems, or order processing
• Strong attention to detail and accuracy
• Ability to work independently and make decisions in a fast-paced environment
• Excellent organizational and time management skills
• Strong communication and collaboration skills
• Basic computer proficiency, including ERP systems (Dynamics 365 preferred), email, and spreadsheets