Night Dispatcher

Position Summary

Manage the entire Oakley Transport driver fleet and customer accounts. This includes achieving maximum fleet productivity and profitability as well as ensuring safe standards of operation are practiced while meeting all customer pickup and delivery requirements. OTR/Regional/Local Operations

• Provide complete load information, including routing and directions to ensure drivers are fully prepared for work assignment.
• Ensure driver success through relationship building, effective communication, positive recognition and timely addressing of issues (personal and performance related).
• Listen and communicate effectively with other non-driving staff concerning pertinent matters.
• Track entire Oakley Transport fleet to ensure dispatch details are provided to the drivers.
• Track entire Oakley Transport orders to ensure ultimate service is being provided to each customer.
• Communicate all probable service failures to the entire customer base.
• Function as a liaison between the driver and other departments to facilitate problem resolution.
• Anticipate and evaluate problems and situations and draw logical conclusions and implement practical solutions.
• Ensure all data is accurate and up to date.

Special Knowledge, Skills And Abilities

• High School diploma or equivalent required
• Bachelor's degree or some post-secondary education preferred
• Effective oral, written and interpersonal communication skills with the ability to influence.
• Comfortable with technology; knowledge of Microsoft Office, specifically Outlook, Word and Excel.
• Prior Transportation Industry Experience Required.
• General knowledge of the transportation industry and equipment is desirable.
• Excellent "one-on-one" communications skills necessary to disseminate information to drivers to develop a successful business relationship with drivers, customers, etc
• Ability to operate phone, fax, voicemail and Qualcomm communications systems.
• Computer knowledge and data entry skills necessary to effectively complete job duties.
• Ability to maintain composure and react professionally during periods of stress with somewhat limited information periodically.
• Demonstrate the ability to anticipate and evaluate problems and situations and draw logical conclusions and implement practical solutions.
• Demonstrate effective planning, organizing and multi-tasking skills.
• Demonstrate well-developed listening skills.

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