Night Data Center Technician

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Working in an industrial environment
• Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• May be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

Essential Requirements

• Ability to travel to or commute to active data center sites as required by business needs
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Basic Qualifications

• A high school diploma or equivalent
• 1+ years of computer/server hardware troubleshooting or related IT experience

Preferred Qualifications

• Experience managing work and priorities through a ticketing system
• Experience working in a Data Center environment
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols and layer 1/2 troubleshooting