Night Customer Service Representative

Job Description Posted Wednesday, August 26, 2026 at 4:00 AM About Sid Wainer For over 100 years, Sid Wainer has been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family-founded in 1914, Sid Wainer has grown from a regional produce supplier into a leading curator of specialty foods. From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood, Sid Wainer sources the best of the best from around the world. Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, Sid Wainer continues to serve New England’s finest chefs with integrity, passion, and a chef-first mindset. Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Night Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. What You’ll Do Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.Run production reports as requested by the warehouse team. Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.Build and maintain customer relationships.Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.Assist with processing special orders and customer price lists.Run credits as approved by management.Assist with AR/AP functions.Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.Attend sales meetings and take part in sales activities as needed.Additional projects or tasks may be assigned as needed. About You High School Diploma or higher degree required.2-4 years of meat industry experience required.Minimum 4 years in customer service/sales required.Ability to read, write, and speak fluently in English language required. Spanish a plus.Strong technology and computer skills required. Experience with Canopy system a plus.Must be a team player with a positive attitude.Self-motivated, professional ability to multitask, and work well under pressure. The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits Paid Vacations, Paid HolidaysHealth, Dental and Medical BenefitsWeekly payLife Insurance5% above cost for our high-quality food productsEmployee discounts for travel and events401kEmployee Stock Purchase Plan The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce. Job Details Pay Type Hourly Hiring Min Rate 20 USD Hiring Max Rate 20 USD Scan this QR code and apply! Download 2301 Purchase St, New Bedford, MA 02746, USA Navigation Menu Search Jobs Careers Language English (United States) Navigation Menu Search Jobs Careers Language English (United States) We use technology, such as cookies, to improve site functionality, personalize content, and analyze web traffic. By clicking "Accept" you also allow us to share information with third party advertising and analytics partners and use your information for advertising and analytics purposes. You can learn more about online tracking in our Cookie Statement