Night Crew Lead

Position Purpose

Exemplifies strong customer service in every aspect of the job. Supervises and participates in all night crew activities; communicates with Grocery Manager or Store Director, monitors and complies with Company policies, compiles Department orders and inventories.

Key Responsibilities & Accountabilities

• Assists the Grocery Manager in directing the operation of the grocery department, including supervising and training personnel on the night crew.
• Supervises and participates in all night crew activities in order to maximize sales, earnings, and customer satisfaction in the grocery department.
• Reports incidents requiring discipline to the Grocery Manager and Store Director.
• Communicates with the Grocery Manager and Store Director on night crew activities.
• Trains and supervises associates in all night crew activities, policies and procedures.
• Supervises total store on the night crew as directed by the Store Director.
• Maintains the quality condition of all products: rotates, stocks and faces products, discards out of code and spoiled products and maintains backroom.
• Cleans and dusts shelves.
• Aids in ordering, receiving, storing, stocking, inventory control and building displays.
• Operates related equipment such as hand trucks, six-wheel carts, pallet jacks and ladders.
• Maintains a safe, secure and sanitary working environment.
• Aids in planning, organizing regular and seasonal merchandise requirements and special sales needs.
• Ensures cost, quality and inventory level through verifying orders against invoices, auditing contents of product cases and completing necessary forms and reports accurately.
• Implements Company and Division operating and merchandising policies and practices. Controls shrink. Prevents damage and sale of unsafe or out of code products. Assists in the reclamation process.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service. Handles positive vendor relations.
• Implements Company loss prevention and security policies during after hours.
• Responsible for performing all job duties accurately, safely and with honesty and integrity.
• Performs other duties as assigned and necessary.

Skills And Physical Requirements

• Must be friendly and courteous.
• Must take initiative and maintain composure in dealing with customers, co-workers and vendors as well have the ability to concentrate and deal with interruptions and customer complaints.
• Ability to cooperate with others and work as part of a team.
• Ability to work independently without supervision when the store is closed.
• Good oral and written communication skills.
• Must stand and walk for long periods of time.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs., within the range of floor level to overhead.
• Pushes or pulls fully loaded hand trucks, six-wheel carts or pallet jacks.
• May climb ladders.
• Utilizes safety cutters and cleaning supplies.
• Mental alertness is required to ensure safe, accurate completion of work activities and to do repetitious work accurately.
• Requires knowledge of basic mathematics, inventory control, storage, merchandising and shipping and receiving procedures.
• Mental dexterity and good eye-hand coordination are required to perform repetitious movements safely.

Work Environment

• Exposure to cleaning chemicals.
• May occasionally be exposed to temperatures of 28˚ Fahrenheit while handling products in a cooler and approximately -20˚ Fahrenheit in a freezer.
• Working conditions consist of a temperature controlled store environment.
• Exposure to varying temperatures while working in the loading and receiving area.
• Occasional exposure to outdoor environment with varying temperatures.
• Safety – Sensitive Position Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Pay and Benefits

• The pay range is $18.16-$28.15 per hour, but no less than the local minimum wage.
• Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
• Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).