Night Auditor (Springhill Suites by Marriott Amarillo)

Essential Responsibilities and Duties

• Adhere to Platinum Management Services, LLC. and Brand specific standards
• Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates
• Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards
• Promote the property through goodwill, courtesy and a positive attitude
• Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events
• Be proficient in all front desk and guest service operations
• Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens
• Anticipate and address guests’ service needs, assist individuals with disabilities
• Handle guest complaints and comments efficiently and courteously
• Calculate account balances and submits to accounting
• Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies
• Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner
• Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence
• Reconcile all charges to the ledger
• Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards
• Take each available opportunity to upsell hotel services, facilities and outlets
• Enter wakeup calls accurately and immediately
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
• Report loss prevention/security of any guest reports or theft to management
• Report and record accidents, injuries and unsafe work conditions to management
• Cookpan stock, the pantry/suite/gift shop: Assist with Breakfast setup
• Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential

Qualifications & Requirements

• Excellent verbal and communication skills required
• Professional appearance and grooming must be adhered to at all times
• Uniforms must be worn according to Company and Brand standards
• Proficient in English
• Bi-lingual a plus
• Ability to attend and complete job and Brand training
• Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific
• Self-starter with effective leadership skills
• Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+)
• Knowledge of basic accounting functions
• Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location)
• Must be available to Work nights and a flexible schedule
• Reliable and able to work alone
• Have an outgoing personality
• Maintain professionalism at all times
• Stand for an extended period of time
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance
• Previous Front Desk experience in hospitality experience preferred
• High School Diploma required; college degree a plus