Night Auditor - Hotel Indigo Downtown Baton Rouge

The Role

More Than Just Overnight As our Night Auditor, you are the heartbeat of the hotel after hours—ensuring every guest feels welcome, every detail is accounted for, and the property remains safe, balanced, and ready for the day ahead. This role is perfect for someone who enjoys a calmer environment, takes ownership of their work, and values both hospitality and accuracy.

What You’ll Do

• Create Memorable Guest Experiences
• Serve as the main point of contact for overnight guests
• Handle late check-ins, early departures, and guest requests with professionalism
• Answer calls, manage reservations, and solve concerns with care
• Maintain a clean, welcoming, and organized lobby and front desk
• Deliver service that reflects the distinctive, neighborhood-inspired brand of Hotel Indigo
• Own the Nightly Audit
• Execute the nightly audit process with precision and attention to detail
• Post room charges, verify rates, and reconcile daily financial activity
• Review and correct discrepancies in accounts and guest folios
• Balance and process credit card transactions
• Prepare accurate reports to support daily hotel operations
• Keep the Hotel Safe & Secure
• Perform routine property walks and monitor the building overnight
• Observe cameras, alarms, and access points
• Respond calmly and effectively to guest needs or unexpected situations
• Ensure all brand and safety standards are upheld
• Support the Team
• Prepare breakfast setup items to set the morning shift up for success
• Communicate overnight activity, guest feedback, and important updates
• Report maintenance or housekeeping concerns
• Embody A&R Hospitality’s culture of service, accountability, and teamwork

Required

• Customer service or front desk experience preferred
• Strong attention to detail and organizational skills
• Able to work independently and stay self-motivated overnight
• Professional, reliable, and trustworthy
• Calm problem-solver with excellent communication skills
• Availability for overnight shifts, weekends, and holidays

Preferred

• Experience with hotel systems (PMS)
• Previous night audit or accounting experience
• Knowledge of hotel operations or boutique/lifestyle brands