Night Auditor - Full Time

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary
• Handle guest concerns and complaints
• Ensure guest comfort and satisfaction
• Greets, registers, and assigns rooms to guests
• Issues room key and escort instructions to Bellhop
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
• Computes bill, collects payment, and makes change for guests
• Operate front desk computer system
• Communicate with other members of the hotel staff
• Handles Call Center when asked
• Promote a positive environment to achieve job satisfaction for all team members
• Takes appropriate steps to maintain Hotel security and safety
• Promote future sales through contact with guests
• Refers guests to necessary departments to resolve issues concerning guests
• Maintain adequate supplies of all necessary items for the front office operations
• Attend and schedule meetings on Hotel issues, and pass on any pertinent information to the Hotel Supervisors
• Maintain appropriate files and records for all Front Desk operations
• Make constant observations of team member’s performance to assure excellent customer service levels
• Complete the night audit daily in accordance with operational procedures
• Posts room charges and taxes to guest accounts
• Tracks room revenues, occupancy percentages, and other front office statistics
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Run end of day process in property management software (PMS)
• Understand principles of auditing, balancing, and closing out accounts
• Handles and oversees administrative and clerical duties in the absence of the supervisor
• Verify and monitor cashiering, and the performance of Front Desk Clerks
• Perform duties in a safe manner; report any potential safety hazards to management staff

Requirements

• Must be at least 18 years of age
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Hotel front desk experience preferred

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Must successfully complete ServSafe Alcohol training certification course
• AS400 and LMS software knowledge preferred
• Excellent customer service and communication skills
• Good math and money handling skills

Skills

• Keyboarding skills required

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position
• Paid time off is earned according to the local policy and increases with the length of employment

Pay

Starting Salary: $12.50

Schedule

Hours may vary based on department needs.