Night Auditor | FT Overnight | $1000 Sing-on Bonus

About the role

This position is responsible for balancing and closing the previous business day and completing daily financial reports. You will manage person-in-charge duties during the overnight shift, making independent decisions while ensuring security protocols are followed. The role includes performing manager-on-duty responsibilities during the 3rd shift, providing high-level guest service, and handling check-ins, check-outs, billing verification, reservations, and special requests.

You will also assist guests with knowledge of the hotel property, local attractions, and hotel services, while driving sales and maximizing revenue through up-selling rooms and amenities. The position requires adherence to financial procedures, cost controls, and accurate reporting for managerial review.

Responsibilities

• Balance and close the previous business day’s financial transactions.
• Complete daily financial reports and prepare them for managerial review.
• Process no-show reservations and monitor room availability.
• Perform manager-on-duty duties during the overnight shift, including decision-making and security oversight.
• Assist guests with check-ins, check-outs, billing verification, reservations, and special requests.
• Provide exceptional guest service, including knowledge of hotel property, local attractions, and hotel services.
• Follow guest service recovery programs and respond to guest needs in a friendly, professional manner.
• Adhere to selling techniques and revenue-maximization strategies, including up-selling rooms and amenities.
• Follow proper cash-handling procedures and cost controls to reduce expenses and waste.
• Plan, organize, and prioritize work duties to meet required volume and deadlines.
• Assist with additional projects, stocking supplies, and supporting other overnight staff as needed.
• Adhere to general work rules, department procedures, and hotel policies.
• Attend required department and hotel meetings.
• Maintain a clean and safe work area in compliance with regulations.
• Follow emergency procedures and report guest/associate incidents.

Requirements

• High school diploma or GED required.
• 2+ years of prior guest service experience, preferably in a hospitality setting.
• Prior night audit or accounting experience preferred.
• Excellent computer knowledge and communication skills.
• Attention to detail, customer-focused mindset, and ability to work in a fast-paced environment.
• Ability to work independently or as part of a team.

Physical Requirements

• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Pay

$21.00 USD per hour.

Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and short-term disability coverage.
• Company-paid long-term disability coverage for eligible employees.
• 401(k) plan with company match.
• Tuition reimbursement.
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft).
• Time-off and a scholarship program.
• Generous hotel discounts.

For benefits offered to regular part-time or on-call employees, email benefits@csmcorp.net.