Night Auditor / Front Desk Supervisor - Hilton Asheville Biltmore Park

About the role

The Night Auditor / Front Desk Supervisor at Hilton Asheville Biltmore Park is responsible for ensuring the smooth operation of the front desk and guest services. This role involves managing check-in/check-out procedures, handling guest complaints, and maintaining a high level of customer service.

Responsibilities

• Manage check-in and check-out procedures for guests
• Handle guest complaints and inquiries in a professional manner
• Maintain cleanliness and organization of the front desk area
• Ensure accurate billing and payment processing
• Collaborate with other hotel staff to provide exceptional guest experiences

Requirements

• At least 1 year of experience in a hospitality or customer service role
• Strong communication and interpersonal skills
• Ability to work flexible hours including evenings and weekends
• Proficient in Microsoft Office Suite

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation (for those who drive)

Skills

• Customer service orientation
• Attention to detail
• Problem-solving abilities
• Organizational skills

Benefits

• Comprehensive health insurance coverage
• Flexible scheduling options
• Professional development opportunities

Pay

• $18.00 per hour

Schedule

• Variable schedule to include evenings and weekends