Night Auditor - Delafield Hotel

About the role

At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

As the Night Auditor, you are responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. You are responsible for the overall operations and appearance of the front desk of a hotel. You are responsible for attending to the needs of guests, especially during check-in and check-out. You are the number one, frontline person whose service determines a guest's experience.

Responsibilities

• Greet every guest that is encountered.
• Assist and accommodate all guest needs within your capabilities.
• Posting of room charges, taxes and all other revenues to guest accounts.
• Transfer charges and deposits to master accounts.
• Verify all account posting and balances.
• Track room revenues, occupancy percentages, and other front office statistics.
• Prepare a summary of cash, check, and credit card activities.
• Summarize results of operation for management.
• Complete proper filing and reporting of statistics.
• Understand principles of auditing, balancing and closing out accounts.
• Know how to operate property management system and other front office equipment.
• Understand and know how to perform check-in and check-out procedures.
• Handle and resolve guest complaints.
• Use proper mail, package and message handling procedures.
• Demonstrate good communication skills.
• Use proper telephone etiquette.
• Write legibly.
• Send and receive faxes and copies.
• Perform Manager on Duty functions.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• U.S. Work Authorization (required).

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

Pay

$18.00 - $20.00 per hour