Night Audit - Westin Part-Time

Duties/Responsibilities

• Ensure front desk operations are carried out within the systems and procedures required by brand-specific standards.
• Working knowledge of all hotel systems including PBX phone system, key system, PMS reservation systems, and brand-specific training.
• Knowledge of fire alarm system and evacuation procedures.
• Mindful of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control.
• Manage reservations and check-ins to ensure the highest RevPar.
• Must have good knowledge of the surrounding area.
• Must be responsible for the security of guests, fellow employees, and hotel assets.
• Perform any other required duties as requested by Supervisor to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keeps confidential the business functions of the company including, but not limited to, top accounts, financial status, customer/guest information, employee issues, etc.
• Maintains compliance to all front office standard operating procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests.
• Works with other staff to ensure awareness and compliance to all safety and security policies and procedures.
• Ensures employee and guest safety by participating in proper training and maintenance of equipment and work area.
• Balances PMS activity at the end of each shift and daily report as required.
• Immediately report any guest issues to the Manager on Duty.
• Does not participate in personal conversations either in person or on telephone or cell phone.
• Aid guest with luggage as needed.

Requirements

• Must be highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment.
• Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
• Excellent communication skills. Ability to convey information and ideas through writing, telephone, and personal meeting situations; engaging the audience and helping them understand and retain the message.
• Skilled at establishing effective relationships with customers and internal partners; requires effective reading, writing and oral comprehension.
• Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must have a valid driver’s license and dependable transportation available.
• Must have an outgoing personality, be well organized, and detail-oriented.
• Must be able to work a flexible schedule to include evenings, nights, weekends, and some holidays.
• Must have a good work ethic, be honest and work well with others.
• Must have good cash handling skills, able to make change, manage cash drawer.