Night Audit(WEEKENDS) Hamburg Area

Key Responsibilities

• Provide warm, professional service to all guests during overnight hours.
• Complete check-ins, check-outs, room assignments, and payment processing.
• Address guest inquiries, requests, and concerns promptly; escalate issues to the MOD when appropriate.
• Monitor property security, guest safety, and overnight activity.
• Balance and reconcile daily revenue, folios, and payment reports.
• Verify and post charges, adjustments, and corrections.
• Prepare and distribute required audit reports for management review.
• Ensure accuracy in financial documentation and compliance with Hyatt accounting procedures.
• Maintain cleanliness and organization in the Gallery, lobby, and front desk areas.
• Assist with light breakfast setup tasks when needed before morning shift arrival.
• Complete overnight housekeeping or maintenance tasks as assigned (e.g., laundry, stocking supplies).
• Report any safety, maintenance, or security concerns promptly.
• Follow all Hyatt Place policies, procedures, and brand standards.
• Communicate effectively with incoming morning staff to ensure smooth shift transitions.
• Support a positive team environment and uphold Hyatt’s commitment to care and hospitality.

Qualifications

• Previous hotel front desk or night audit experience preferred, but not required.
• Strong attention to detail and comfort with basic accounting or reconciliation tasks.
• Ability to work overnight shifts, weekends, and occasional weekdays.
• Excellent communication and problem-solving skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Familiarity with hotel PMS systems preferred (training provided).