Night Audit - Part Time

About the role

The Night Audit will assist guests in all guest services related functions, close hotel books at night, and perform other core functions including maintaining a friendly demeanor, communicating with guests and team members, greeting and checking in guests, facilitating guest departures, calculating and posting monies, answering inquiries, operating the PBX, controlling cash and credit transactions, and maintaining guest relations.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guidelines.
• Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.

Qualifications

The ideal candidate will have a high school diploma or equivalent, and must be able to pass a background check. Previous experience in a hospitality setting is preferred but not required. Must be able to work flexible hours including evenings and weekends.

Skills

• Excellent communication skills
• Customer service orientation
• Ability to multitask and prioritize tasks
• Basic computer skills

Benefits

Benefits, travel perks, and more. Includes 401(k) and paid time off, along with a Team Member Travel Program, encouraging visits to sister properties and enjoying exclusive team member rates for rest and relaxation. Quarterly team building and community involvement events are also provided.

Pay

$23.00-$23.50 per hour

Schedule

Flexible hours including evenings and weekends.