Night Audit Manager

About the role

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

Responsibilities

• Serve as the Manager on Duty during overnight hours.
• Provide exceptional service to guests, owners, and visitors, handling inquiries, requests, and concerns professionally and efficiently.
• Resolve guest complaints and service recovery opportunities with sound judgment and appropriate follow-up.
• Respond to emergency situations and guest incidents in accordance with property policies and procedures.
• Ensure all guest arrivals, departures, and special requests are properly managed during overnight operations.
• Oversee Front Desk and Night Audit operations during overnight shifts.
• Complete and oversee the nightly audit process, ensuring all audit procedures are completed accurately and on schedule.

Qualifications

• Minimum of 2 years of Front Office, Night Audit, or hotel operations experience required.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of hotel operations, guest service, and hospitality financial procedures.
• Experience with property management systems and reporting software.
• Ability to work independently and make sound decisions without direct supervision.
• Strong problem-solving and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to navigate all areas of the resort, including stairways and outdoor environments.
• Ability to respond quickly in emergency situations.

Benefits

• Paid Time Off
• Health Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching

Pay

Pay Rate: $31.00 an hour