NIGHT AUDIT (FULL TIME)

Location: AT&T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705

About the role

Checks guests in and out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities, and upsells products to guests.

Schedule

Full-time, 11:00 pm to 7:00 am. Days may vary.

Pay

Fixed pay rate: $19.00 per hour.

Responsibilities

• Completes the registration/check-in process by inputting and retrieving information from a computer system, confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statements. Properly accounts for services provided by the hotel.
• Assists guests with check-out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages, and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to the appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Performs other duties as assigned.

Requirements

• Previous guest service experience required.

Benefits

Both full-time and part-time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.