Fulltime Night Audit

About the Role

Balance room, restaurant, and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next-day operations.

Responsibilities

• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
• Run audit reports/journals from the front office system, Point of Service, and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue/expenses/allowances to generate daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.
• Must be able to work any overnight, weekend, and holidays (11pm to 7:30am).

Preferred Experience

• 1 year: Hotel Front Desk
• 2 years: Customer service
• 1 year: Hilton experience
• 1 year: Night Auditor

Pay

This is an hourly position starting at $20.00.

Performance Standards

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times and treat all guests and associates with courtesy and respect under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures, with a willingness to learn new skills and/or improve existing ones. You should have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance. Every associate should adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.