Night Audit - Front Desk Night Shift (Part-Time)

Benefits

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

  Schedule

  • Night
  • Weekends
  • Part-Time

    As a Night Auditor, you will:

    • Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
    • Respond to and resolve guest requests
    • Secure payments, verifying and adjusting billing as needed
    • Provide guests with room and hotel information, directions, amenities, and local interests
    • Process night audit
    • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
    • Complete cashier and closing reports, counting the bank at the end of each shift securely
    • Accept and record wake-up calls, delivering to the right department
    • Maintain confidentiality of all guests, proprietary information
    • Communicate any emergency, lost item, or theft to proper staff and/or authorities
    • Report maintenance problems, accidents, and safety hazards
    • Maintain contingency lists in case of emergency and communicate and necessary messages
    • Protect company assets
    • Comply with all quality assurance expectations
    • Keep doors locked during the night.
    • Clean and organize the front desk, lobby, and market area when the hotel is quiet.

      To be a successful Night Auditor, you need:

      • A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
      • Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
      • Create confidence and trust, while communicating the right message at the right time.
      • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
      • Be direct yet tactful and considerate of the audience.
      • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
      • Maintain awareness of undesirable persons on premises.
      • Clean professional appearance.
      • Perform other reasonable job duties as requested by Supervisors.

        Minimum Requirements:

        • The Night Audit role requires standing for long periods of time, or entire shifts.
        • Read and visually verify information in a variety of formats (i.e., small print).
        • Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
        • Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.