Night Audit Clerk

About the property:

The Cambria Hotel Columbia Downtown consistently rises above the competition. New hires start with a robust wage package, excellent benefits, a matching 401K plan, professional development, generous bonuses, travel perks, and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice, understanding that the care of our team members is as important as the service we provide to our guests and the communities around us.

Responsibilities

• Assist and oversee all Front Desk/audit functions.
• Balance Food & Beverage outlets.
• Balance and post the front office accounts.
• Distribute daily report and others as requested.
• Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
• Work with staff to resolve guest requests.
• Handle the guest check-in/check-out needs, inquiries, and reported problems.
• Communicate with bellperson/drivers/housekeeping.
• Be responsible for house/cash bank and deposit keys.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records.
• Assign guest rooms on the basis of reservation requirements.
• Read, maintain, and make entries in the Front Desk log book.
• Check for any guest mail or messages.
• Inquire as to the guest's enjoyment of their stay.
• Listen attentively to all guest comments.
• Thank the guest for staying with us and offer to make any future reservations.
• Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
• Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
• Responsible for knowing hotel emergency procedures.
• Adhere to all hotel policies and procedures and all changes that may occur.
• Carry out a reasonable request by management that I am capable of performing.
• Maintain computerized hotel systems.
• Handle major guest complaints and disturbances.
• Train and guide night employees.
• Cover the post of sick and off employees.
• Request and inventory supplies for audit staff.
• Report physical, financial, and personal miscellaneous discrepancies to management.

Requirements

• Must have the ability to work the overnight hours.
• A high attention to detail.
• A high school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Qualifications

• Must have a valid driver’s license.
• Must be able to pass a background check.
• Must be able to lift up to 50 pounds.

Skills

• Customer service skills.
• Attention to detail.
• Time management skills.
• Problem-solving skills.
• Communication skills.
• Computer skills.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On-site wellness programs.
• Local discounts.
• Employee rates on hotel stays.
• Ongoing training and development opportunities.

Pay

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

This position may require varying shifts including weekends and holidays.