Night Audit

About the role

As a Night Hotel Auditor, you will provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations.

Responsibilities

• Greets guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Schedules guest wake-up calls and reservations for the following day
• Responds to guest inquiries, concerns and complaints as needed
• Answers phones and place reservations
• Runs EOD computer functions so they are complete by the end of the shift
• Prepares guest bills for next-day checkouts and process reservation cards
• Facilitates the deposit of guests' valuables in hotel safe

Requirements

High school diploma with 2 years of relative experience; or equivalent combination of education and experience

Skills

• Excellent communication and math skills
• Advanced ability to learn computer functions and other on-the-job skills
• Exceptional customer service skills