Night Audit Agent, Front Office

About the role

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In its reimagining, the 407‑room downtown hotel recalls a grand European home. This individual loves to be up at night and being an integral part of setting up the property for the day ahead, helping guests sleep well.

Responsibilities

• Provide excellent customer service to guests and keep the front desk orderly.
• Manage front desk activity, handling guest check‑ins and check‑outs.
• Schedule wake‑up calls and other concierge activities according to guest preferences.
• Balance the accounts from day shift, reconcile all accounts, and process invoices.
• Balance and audit accounts for accuracy, identifying and resolving discrepancies.
• Handle requests and complaints, directing them to appropriate team members or departments.
• Answer all internal and external calls and inquiries.

Requirements

• Prior experience highly preferred.
• Strong attention to detail.
• Ability to handle multiple requests simultaneously.

Benefits

• Accommodating PTO/PTO exchange.
• Medical, dental, and vision benefits.
• Maternity and paternity leave.
• Pet insurance.
• Company‑matched dependent care & 401(k).
• Student loan repayment program.
• Additional ancillary benefits.
• Commitment to health, happiness, and well‑being of the team.