Night Administrator

Responsibilities

• Provide centralized oversight of all active donation cases and operational activities during assigned off-call periods.
• Maintain situational awareness of case acuity, hospital activity, staffing levels, recovery schedules, and transportation logistics.
• Ensure appropriate coordination and handoffs between departments and shifts.
• Serve as the highest operational authority during off-hours for case progression decisions, staffing redeployment, interdepartmental prioritization, hospital conflict resolution.
• Make time-sensitive decisions when departmental leadership is unavailable or when rapid escalation is required.
• Escalate to executive leadership when events meet critical incident or reputational risk thresholds.
• Ensure all processes align with expectations set by CMS, OPTN, the New York State Anatomical Gift Act, the FDA, LiveOnNY and other applicable standards.
• Maintain confidentiality and adhere to ethical practices at all times.
• Ensure appropriate documentation and reporting of occurrences, complaints, and compliance concerns.
• Serve as leadership point of contact for hospitals, transplant centers, medical examiners, laboratory facilities, funeral homes, and/or transportation partners during off-hours.
• Address hospital concerns related to donation timing, family communication issues, recovery logistics, and resource constraints.
• Support preservation of hospital relationships through professional, responsive, and solutions-focused engagement.
• Monitor staffing coverage across: Case Development, Hospital Engagment Services, Family Engagement Services, Allocation and Placement, and Surgical Recovery.
• Authorize and coordinate: emergency call-ins, staff deployment, shift extensions, and reassignment of personnel.
• Ensure appropriate leadership escalation pathways, documentation, and follow-up actions.
• Initiate immediate mitigation strategies to protect donation, family experience, and organizational credibility.
• Facilitate collaboration among departments when competing priorities or role confusion arise.
• Clarify responsibility and direct next steps when case ownership or task execution is unclear.
• Ensure unified messaging to hospitals and families.

Qualifications

• Minimum of 4 -5 years of leadership experience with organ procurement organizations (OPOs), transplant services, critical care, or hospital operations.
• Bachelor’s degree in healthcare administration, nursing, public health, or related field required (Master’s preferred).
• Clinical background (RN, RT, or similar) or extensive ICU/acute care operational experience required.
• Proven ability to make independent, high-stakes operational decisions in time-sensitive environments.
• Strong understanding of OPTN, CMS, and New York State regulatory requirements.
• Current CPTC certification preferred.
• Excellent communication, conflict resolution, and crisis-management skills.
• Experience supervising or coordinating across multiple clinical and operational departments.

Benefits

LiveOnNY offers a competitive salary & comprehensive benefits package including:

• 403(b) deferred annuity
• Medical/Vision/Dental
• Tuition reimbursement
• Paid time Off
• Pet Insurance
• Life Insurance and Disability plans

Salary Range: $93,315- $118,000 annually