NICU RN Case Manager - Remote in WA

About the role

As a NICU Registered Nurse Case Manager, you will act in a liaison role with Medicaid members' families who are currently receiving care or have previously received care in the NICU, ensuring appropriate care is accessed and providing home and social assessments along with member and family education. The RN Case Manager will coordinate care focused on supporting members' medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improve quality of care. This role requires interest in learning to work with medically complex patients currently or recently receiving care in a NICU setting, along with flexibility, adaptability, and patience in all types of situations. If you reside in Washington state, preferably the Greater Seattle or Tacoma area, you will have the ability to work remotely.

Responsibilities

• Engage members telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate care transition
• Advocate for members and families as needed to ensure the member's needs and choices are fully represented and supported by the health care team

Requirements

• Current, unrestricted RN licensure in the state of Washington
• 2+ years of NICU clinical experience
• 1+ year of experience with MS Office, including Word, Excel, Outlook, and Teams
• Reside in the state of Washington
• Designated, quiet workspace and access to install secure high speed internet via cable/DSL in the home
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Preferred Qualifications

• CCM certification
• 1+ year of Case Management experience coordinating care for individuals with complex needs
• Background in Managed Care
• Experience working in team-based care
• Experience with Maternal Health and/or Pediatric Health
• Bilingual English and Spanish

Pay

The hourly pay for this role will range from $40.00 to $54.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications. In addition to salary, UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with the company, you'll find a far-reaching choice of benefits and incentives. The company complies with all minimum wage laws as applicable.