NiCE Solution Architect

Key Responsibilities

We are looking for a senior CCaaS Solution Architect with strong customer‑facing experience to design and deliver end‑to‑end cloud contact center solutions across leading CCaaS platforms such as NICE CXone and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API‑based integrations, translating customer requirements into scalable, secure cloud architectures.

Must-Have Skills

• 10 to 15 years of experience in Contact Center / CCaaS architecture
• Hands‑on experience with multiple CCaaS platforms such as:
  • NICE CXone
• Strong expertise in:
  • IVR & customer journey design
  • WFM solutions
  • REST/API integrations
• Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics)
• Solid understanding of cloud platforms (AWS / Azure / GCP)
• Good knowledge of security, compliance, and data privacy in cloud contact centers

Pay

The base compensation range for this role in the posted location is: 100000- 140000

Benefits

Capgemini provides a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility