NiCE CXONE Architect

Overview

The Infosys Engineering unit focuses on enhancing product-centric value delivery through innovative engineering solutions. They adopt a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. The team utilizes advanced technologies like AI, ML, and predictive analytics to drive continuous improvement, optimize delivery processes, and expedite time to market.

Area of Responsibility

• Create business requirement documents covering functional and non-functional requirements, based on information gathered from workshops and interviews with client stakeholders.
• Review, propose, and develop solution architecture, ensuring alignment with the proposed framework and scalability, reliability, and maintainability.
• Assess and recommend suitable technologies, tools, and platforms for implementation, meeting business requirements.
• Review technical solutions and develop strategies for integration with different technologies and systems to ensure seamless communication and data flow.
• Resolve complex technical challenges during build, deployment, and support phases, promoting reusable frameworks and artifacts.
• Provide specialized insights to the development team and build collaborative relationships with clients and internal teams to secure successful project execution.
• Identify potential risks in the system landscape, monitor system performance, and suggest optimization initiatives aligned with business requirements and long-term objectives.
• Establish and maintain a comprehensive knowledge base to ensure vital information is systematically recorded and readily available.
• Contribute to proposals and RFPs by delivering insights related to architectural solutions, supporting successful solution delivery.

Required Skill and Experience

• Expertise in designing and reviewing solution architectures that align with business goals.
• Strategic mindset to align technical solutions with business goals and market trends.
• Proactive drive to ensure smooth execution and transition of projects.
• Passion for mentoring and fostering a knowledge-sharing culture.

Preferred Skill and Experience

• Experience in large-scale Cisco Contact Center implementations and operations.
• Hands-on experience with NICE CXone deployments and technical support/migration implementation strategies.
• Experience leading contact center modernization and cloud migration initiatives.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Three years of progressive experience in the specialty in lieu of every year of education.

Benefits

• Competitive pay
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We assist clients in more than 50 countries with their digital transformation. With over four decades of experience in managing global enterprises' systems and operations, we guide clients through their digital journey. We leverage AI-powered cores to prioritize change execution, agile digital at scale to achieve unprecedented levels of performance and customer delight, and an always-on learning agenda to continuously improve through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.