Nexthink Systems Engineer

About the role

The Nexthink Systems Engineer creates and integrates solutions and services. They direct or recommend enhancements for system performance, reliability, scalability, and capacity. They lead the configuration of hardware and software solutions, evaluate product and service solutions, and lead and develop multi-platform converged enterprise standards.

Responsibilities

• Platform Engineering & Operations Engineer, operate, and continuously enhance the Nexthink platform, including collectors, engines, dashboards, campaigns, alerts, and roles
• Ensure platform stability, performance, data accuracy, privacy, and security configurations
• Manage platform access, RBAC, and governance in alignment with enterprise standards
• Automation & Remote Actions Design, develop, test, and maintain Nexthink Remote Actions for proactive and reactive remediation (Windows and macOS)
• Automate common end-user issues such as reboots, application health, configuration drift, and compliance workflows
• Integrate Nexthink automations with ServiceNow, self-service portals, and service desk tooling to reduce manual effort and ticket volume
• Monitoring, Analytics & Dashboards Build and maintain dashboards and Investigations to monitor device health, application experience, network quality, and user sentiment
• Use Nexthink Query Language (NQL) to analyze trends, identify root causes, and surface automation opportunities
• Partner with stakeholders to translate telemetry into actionable insights and executive-ready reporting
• Campaigns, Engagement & Digital Adoption Design and manage Nexthink Campaigns to gather employee feedback, guide remediation, and drive digital adoption
• Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and experience improvements
• Continuous Improvement & DEX Strategy Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation
• Partner with product, engineering, and MSP teams to evolve the DEX roadmap and maturity
• Contribute to platform standards, documentation, code repositories, and operational playbooks
• Technical Skills Required Skills & Experience Hands-on experience with the Nexthink platform, including
• Remote Actions
• Dashboards & Investigations
• Campaigns & Alerts
• Application Experience & Software Metering
• Strong scripting experience:
• Powershell (Windows)
• Bash or Shell (macOS preferred)
• Experience with endpoint environments (Windows, macOS, VDI)
• Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations
• Analytical & Operational Skills Strong troubleshooting, root-cause analysis, and system-thinking skills
• Ability to analyze large datasets and convert insights into automation or remediation
• Experience working in enterprise-scale environments (10K+ endpoints)

Requirements

Basic Qualifications: Bachelor’s degree, or equivalent work experience

5+ years of experience within a total information technology (IT) environment

5+ years of experience with the design, development and support of technology infrastructure

Qualifications

• Bachelor’s degree, or equivalent work experience
• 5+ years of experience within a total information technology (IT) environment
• 5+ years of experience with the design, development and support of technology infrastructure

Skills

• Hands-on experience with the Nexthink platform, including
• Remote Actions
• Dashboards & Investigations
• Campaigns & Alerts
• Application Experience & Software Metering
• Strong scripting experience:
• Powershell (Windows)
• Bash or Shell (macOS preferred)
• Experience with endpoint environments (Windows, macOS, VDI)
• Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations
• Analytical & Operational Skills Strong troubleshooting, root-cause analysis, and system-thinking skills
• Ability to analyze large datasets and convert insights into automation or remediation
• Experience working in enterprise-scale environments (10K+ endpoints)

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Adoption assistance
• Review our full benefits available by employment status here.

Pay Range

$105,400.00 - $124,000.00