New York, Williamsburg, Membership Sales Guide
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- ... ...
Pay
Uncapped commission: earn up to $15 per membership and $10 per package sold
Schedule
Full-Time: 5-day open availability, including both weekend days; Part-Time: 3-day open availability, including one weekend day; Weekend Only: Saturday & Sunday every week
We might also include Working Conditions as maybe part of Responsibilities? But we could add a section "Working Conditions" if we want, but not required headings list includes Working Conditions? Not in allowed headings list. The allowed headings list includes: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not add Working Conditions as a heading; we could incorporate those details into Responsibilities or maybe a paragraph under About the role? But we need to preserve all substantive info. The working conditions details are substantive; we need to include them somewhere. Could add a paragraph under About the role after the intro, or maybe under Responsibilities as an extra bullet. The instructions: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, not exclusive? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect we use those headings when appropriate. It doesn't forbid other headings, but better to stick to those. We can incorporate working conditions into Responsibilities as a bullet or maybe under About the role as a paragraph.
Let's incorporate working conditions as a bullet under Responsibilities: "Maintain a clean, organized studio; handle laundry; stand, walk, move throughout shift; bend, reach, lift up to 15 lbs; navigate stairs, varying temperatures, humidity; work evenings, weekends, holidays."
Now ensure we preserve all substantive info: The intro paragraph about Glowbar, role description. The responsibilities list: welcome clients, drive membership sales, lock in rebooking, manage waitlist, handle client communication, share product knowledge, track/report sales performance, keep studio spotless, share observations, be ambassador. Plus working conditions bullets.
Requirements list: 1+ years hospitality/sales experience, proven track record superior client service and meeting/exceeding sales goals; genuine passion for people, hospitality, creating memorable experiences; confidence in sales conversations, comfort with commission-based earning, strong drive to meet/exceed membership sales targets; demonstrated ability to close sales, handle objections, convert prospects into loyal members; warm professional presence, hospitality-first mindset; flexible availability including weekends; enthusiasm for beauty, skincare, fast-paced target-driven environment.
Also maybe include "Full-Time: 5-day open availability, including both weekend days; Part-Time: 3-day open availability, including one weekend day; Weekend Only: Saturday & Sunday every week" under Schedule.
Benefits list: uncapped commission (but that's Pay), 2% annual compensation increase eligibility, medical/dental/vision largely covered for FT, 40 hours vacation FT + sick leave all, holiday pay 1.5x for 6 company holidays, DailyPay access, disability/accident/critical illness/life insurance, EAP, commuter benefits, free annual Glowbar membership ($780 value) and two annual guest passes ($170 value), 25% employee discount off skincare products, $150 employee referral bonuses, $15 product credit for every first-time client you refer.
Pay: uncapped commission: earn up to $15 per membership and $10 per package sold.
Schedule: as above.
We need to ensure we don't repeat info. The uncapped commission appears both in Benefits and Pay; but we should separate: Pay heading for commission details; Benefits heading for other benefits (excluding commission). However the Benefits section originally titled "Your Glow Package (Compensation & Benefits):" includes uncapped commission as first bullet. But we can still include it under Pay and maybe not repeat under Benefits. But we must preserve ALL substantive information; we can include it under Pay and not duplicate under Benefits. That's fine.
Thus Benefits list will exclude the uncapped commission bullet.
Now produce HTML.
We need to wrap each section in appropriate tags.
Let's craft:
About the role
About the role
Join the Glowbar Team: Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.
Responsibilities
- Welcome every client with warmth and energy, making each person feel like the most important guest in the room
- Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers – a sales‑focused role with real revenue targets
- Lock in rebooking and next appointments post‑service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales)
- Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care
- Share product knowledge and at‑home routine suggestions to support the client’s skincare journey, upselling and cross‑selling retail products where appropriate
- Track and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close rates
- Keep the studio spotless, organized, and client‑ready – from the front desk to the back of house including studio laundry
- Share observations and solutions with management to keep the client experience and team performance improving
- Be the ultimate Glowbar ambassador in personality, presentation standards, and education
- Maintain a clean, organized studio; stand, walk, and move throughout your shift; bend, reach, and lift up to 15 lbs (supplies, laundry, merchandise); navigate stairs, varying temperatures, and occasional humidity of a laundry room; work evenings, weekends, and holidays to meet client demand
Requirements
- 1+ years of hospitality experience and/or sales experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and meeting/exceeding sales goals
- Genuine passion for people, hospitality, and creating memorable experiences
- Confidence in sales conversations, comfort with commission‑based earning, and a strong drive to meet and exceed membership sales targets
- Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members
- A warm, professional presence and a hospitality‑first mindset
- Flexible availability, including weekends (we’re busiest when clients have time to glow)
- Enthusiasm for beauty, skincare, and a fast‑paced, target‑driven environment
Benefits
- 2% annual compensation increase eligibility
- Medical, dental, and vision insurance largely covered by Glowbar for Full‑Time team members
- 40 hours of vacation for Full‑Time team members + sick leave for all team members
- Holiday pay at 1.5× for any of the 6 company holidays
- Access to DailyPay platform – access part of your paycheck before payday at no cost
- Disability, accident, critical illness, and life insurance coverage
- Employee Assistance Program (EAP) with free mental wellness support
- Commuter benefits to help save on transit and parking
- Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
- 25% employee discount off skincare products
- $150 employee referral bonuses for bringing great people to the team
- $15 product credit for every first‑time client you refer
Pay
Uncapped commission: earn up to $15 per membership and $10 per package sold