New York Store Operations Associate

About the role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count.” As a Store Operations Associate, you will manage and maintain stores within your district, focusing on both customer service and property maintenance.

Responsibilities

• Customer Service
  • Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
  • Interact face-to-face with customers, providing excellent service and building rapport.
  • Meet monthly sales goals and metrics.
  • Walk the property to perform daily operational tasks including lock checks and showing units to customers.
  • Work both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Property Maintenance
  • Perform daily walks of the property, cleaning units and store grounds, opening and closing storage doors (up to 50 lbs.).
  • Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, tidy storage doors, and decluttered office space).

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays and Sundays.
• Frequent physical requirements including standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Must be authorized to work in the U.S. without the need for current or future sponsorship.

Benefits

• Work/Life Balance: Primarily daytime hours with store hours between 7:00 a.m. and 8:00 p.m.
• Culture: Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay: Start with a competitive hourly rate that reflects your value.
• Time Off: Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Retirement: Build towards retirement with a generous 401(k) match.
• Health Benefits: Access to affordable medical plans plus an annual employer contribution to your Health Savings Account up to $1,200 for a family.

Pay

$17.00 - $19.00 per hour depending on experience, plus bonus opportunities.