New York Store Operations Associate

About the role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count.” In this role, you will manage and maintain stores within your district, focusing on both customer service and property maintenance.

Responsibilities

Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Work both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

• Perform daily walks of the property, cleaning units and store grounds.
• Open and close storage doors (up to 50 lbs.).
• Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, tidy storage doors, and decluttered office space).

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays and Sundays.
• Frequent physical requirements including standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.

Benefits

• Work/Life Balance: Primarily daytime hours with store hours between 7:00 a.m. and 8:00 p.m.
• Culture: Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay: Start with a competitive hourly rate that reflects your value.
• Paid Time Off: Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Retirement: Build towards retirement with a generous 401(k) match.
• Health Benefits: Access to affordable medical plans plus an annual employer contribution to your Health Savings Account up to $1,200 for a family.

Pay

$19.00 - $21.00 per hour depending on experience, plus bonus opportunities.