New York Part Time Bridal Stylist

Team Expectations

Maintain a respectful, friendly and supportive rapport with managers and teammates
Support teammates during busy periods
Communicate appointment issues, customer concerns, and operational needs promptly with management.
Be willing to assist with additional store tasks as needed to support the overall customer experience.

Appointment Duties

• Appointment preparation and follow through, maintaining your own follow up’s and relationships with each bride.
• Developing comprehensive knowledge of our collections, styles, fabrics, colors, and style options/ possible customizations etc.
• Developing knowledge of bridal terminology, bridal and bridesmaid trends, fit, alterations etc.
• Cultivate friendly and supportive rapport with all customers
• Guiding brides through their dress selection
• Assisting brides in trying on dresses: dressing, zipping, clipping, pinning etc.
• Providing friendly and helpful feedback for brides, offering thoughtful suggestions
• Maintain expert-level product and fit knowledge – including accurately measuring brides, offering fit feedback, suggest correct sizing
• Consistently meet or exceed personal sales goals & closing sales
• Model professionalism, warmth, and brand standards on the floor
• Styling brides from head to toe: incorporating accessories with her favorite gowns
• Communicate applicable monthly promotions
• Processing dresses after appointments- ensuring hanger straps are used, dresses are zipped up/ tied etc.
• Wiping down all items used between appointments: pen, iPad, clips, measuring tape etc.
• Maintaining showroom standards throughout the day: straightening hangers, standardizing bridal gowns, trains, etc.
• Opening And Closing Showroom
• Supports the opening and closing of the showroom, which can include the following tasks:
• Opening
• Turn on all lights
• Turn on music
• Ensure showroom standards were completed from close
• Process any gowns remaining from close
• Prepare for your appointments
• Gather necessary materials: iPad, clips, notebook, pens, measuring tape
• Make notes of your brides’ appointment notes/ style boards
• Closing
• Completing any assigned closing and cleaning tasks
• Process any remaining gowns from last appointments
• R-merchandise gowns onto sales floor
• Straighten all gowns and dresses
• Ensure trains, veils and accessories are also standardized

General Customer Service

• Answering phone calls - supporting MTO & ecommerce inquiries
• Responding to customer inquiries via email for the Jenny Yoo New York and Jenny Yoo support email via Gorgias
• Booking appointments via phone & email
• Maintaining your email/phone call follow ups with each bride
• Tracking and communicating order status with brides
• Processing & confirming sales orders
• Address Customer Service complaints- offer solutions following company guidelines

Daily Operations & Administrative Tasks

• Maintaining showroom standards, and supporting the cleanliness of our shared space
• Support follow-ups, pickups, & rush order requests
• Maintain a polished, professional appearance consistent with the brand
• Maintain reliable attendance and punctuality for scheduled shifts and appointments