NEW! VRI/VRS Role. Sign Language Interpreter Part Time VRS at Home-L

Under the supervision of the Communication Center Manager, the Interpreter will provide high-quality professional American Sign Language interpreting through video and/or on-site at various customer locations when needed.

Responsibilities

• Provide effective video relay service, video remote interpreting, and on-site interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video-based technology
• Participate in company-sponsored training for professional development
• Exhibit the ability to meet performance expectations with minimum supervision
• Possess the ability to work effectively in a fast-paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Ability to independently travel; where driving is required for on-site work, access to a vehicle, valid driver's license, and required insurance is necessary
• Other duties as assigned

Requirements

• Must be able to work 24 hours per week
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
• Must have a secure, lockable room in your primary residence or on your personal property
• Must pass the company's interpreting skills assessment
• Must successfully complete New Hire Training
• Must be willing to allow for the ability of remote monitoring and oversight of the At-Home environment and both ends of a video call (video and audio)
• Must be able and willing to become licensed in any and all states requiring licensure
• You must be 18 years or older to apply

Qualifications

• Eligible for licensing in all states
• One (1) year of professional interpreting experience
• One (1) year of Video Relay Service interpreting experience in a call center environment, preferred
• Possess fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Possess a good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Possess, as applicable, state licensure or credential requirements

Benefits

• Limited Medical Plan: offsets some major medical needs such as hospitalization and doctors appointments; includes a discounted vision program
• Telehealth Plan: discounted telehealth that offers limited telehealth visits only
• Dental: limited coverage for standard type dental care needs
• Life Insurance: allows for flat coverage benefit
• Short-term Disability: allows for a portion of wages to be paid in certain cases in which an employee cannot work
• Accident & Critical Illness coverage
• Community work (when available)
• Flexible scheduling
• 401(k) Retirement Savings plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement