New Vehicle Sales Manager

About the role

Mills Automotive Group is seeking a New Vehicle Sales Manager to oversee all new and used car sales, including brand and non-brand vehicles, and manage the new/used vehicle purchase experience. The ideal candidate should possess strong leadership skills, experience in leading and motivating sales teams, and a proven track record of delivering exceptional customer service.

Responsibilities

• Oversee all aspects of new and used car strategy and operations
• Lead and motivate a sales team to attain sales goals while delivering exceptional customer service
• Ensure team mastery of product features and serve as product experts
• Manage the sales cycle from prospect to delivery, tracking all client and sales activity
• Manage vehicle trade-in processes, including non-brand vehicles
• Implement inventory management systems and processes
• Develop and monitor KPIs, such as sales volume, revenue, customer satisfaction, and healthy inventory turnover to identify trends and areas for improvement; provide regular feedback to ensure individual and team success
• Drive operational excellence and achieve targets
• Work collaboratively with key stakeholders to ensure an unparalleled customer experience
• Communicate effectively in diverse forums

Qualifications and Requirements

• 3-5+ years of related professional experience in new car and used vehicle sales
• Bachelor's degree or equivalent preferred
• Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
• Demonstrated leadership across multiple vehicle brands; experience within retail, luxury, or hospitality is strongly preferred
• Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
• Highly collaborative and team-oriented
• Self-driven initiative; hardworking; willing to go above and beyond in rapidly changing and ambiguous environment
• Strong desire to execute and identify new ways to push the business forward
• Strong verbal, written communication, and interpersonal skills; polished appearance
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
• Manage and overcome customer feedback in a cordial and calm manner
• Act with urgency and champion excellence in all company objectives
• Flexible - available to work weekends, evenings, nights, and holidays as needed
• Proficient in business productivity tools and software (MS Office suite, CRM tools, and retail business systems)
• Maintain valid/active United States-issued driver’s license

Benefits

• Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
• Dental and Vision Plans
• 401(K)
• Company Paid Basic Life and Short-term Disability
• Employee Assistance Plan
• Sick and Vacation Time, Paid Holidays
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)