New Student Orientation Coordinator

This individual reports to the Dean and is an essential role within Student Affairs, managing the delivery of new student programming that increases student access, success, and retention. The coordinator ensures students and their supporters have an exceptional entry experience as they begin their college engagement with GRCC.

Responsibilities

• Oversee the delivery of a year-long mandatory new student orientation program that includes customized sessions in a variety of formats and locations
• Lead the hiring process, training, advising, and supervision of Student Ambassadors (student orientation leaders)
• Coordinate the selection, training, and supervision of new student orientation interns (part time, contingency positions)
• Manage orientation budget
• Plan and coordinate annual pre-semester events, such as the new student Block Party
• Act as liaison to College services and programs, and manage presenters for program delivery
• Maintain and update all related orientation program content (online orientation content, print materials, communication materials, etc.)
• Monitor Online Orientation assessments to determine if learning outcomes are successfully achieved
• Monitor and provide reports on the show rates and completion rates of the in-person and online modules, and make adjustments as needed to reach enrollment goals
• Coordinate the development of communication and promotional materials for New Student Orientation and other relevant communications efforts
• Develop, coordinate, and manage sophisticated communication plans using various software solutions, such as the campus CRM, to actively communicate and move new students through their matriculation and first enrollment period
• Develop and manage surveys to gauge student satisfaction for both in-person and online program content and delivery
• Contribute to the growth and development of Student Affairs and the college by participating in team-based committee work, departmental/program planning, and other discipline and college-related activities as requested
• Maintain/build expertise in orientation and first-year experience programs
• Serve on committees that relate specifically to meeting the transitional needs of first-year students and families
• Serve as the primary contact for student/parent/family concerns and issues related to new student orientation
• Serve as a resource person to maintain a close working relationship with faculty, staff, and administration related to new student orientation and first-year experience
• Assist with ongoing student recruitment, enrollment, and student affairs initiatives as needed
• Engage in ongoing professional development activities related to new student orientation and first-year student success and retention
• Act as a Campus Security Authority (CSA), responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act
• Perform other related duties as assigned

Requirements

• Bachelor’s degree required
• Master’s degree in student affairs or related field preferred
• National Career Readiness Certificate preferred
• Bilingual (English-Spanish) preferred, but not required
• A minimum of 2 years full-time professional experience in higher education, or 2 years of combined higher education graduate assistantship, internship, or practicum experiences
• Experience in a community college that serves a diverse student body is preferred
• Prior experience in coordinating and managing new student programs in a higher education environment such as orientation preferred

Skills

• Detail-oriented
• Strong communication skills
• Strong technical skills
• Understanding of student assessment tools, data collection, and procedures for tracking student and service satisfaction
• Demonstrated ability in planning, marketing, and implementing complex programs and projects
• High level of energy, creativity, enthusiasm, and motivation
• Commitment to continuous quality efforts – both organizationally and individually
• Proven problem-solving, mediation, and decision-making skills
• Ability to work collaboratively with diverse groups and individuals in a team environment
• Ability to perform functions of the job efficiently and effectively in stressful situations
• Demonstrated ability to work and communicate effectively with a diverse student body, staff, and members of the larger community
• Personality and enthusiasm to work with students, college staff, and the general public
• Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, PowerPoint), GroupWise
• Ability to take initiative, follow through, and effectively manage multiple projects in a timely manner
• Excellent public relations and customer service skills

Physical Demands

• Ability to lift equipment and furnishings to support major campus events (20-30 pounds)
• Noise level is usually moderate; though at certain events can be loud/very loud
• Ability to stand/walk for long periods of time
• Ability to travel to regional campus locations
• Ability to work a flexible schedule to accommodate early morning, late evening, and/or weekend activities

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums
• Time off: Substantial vacation time
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership
• Continuous Learning: Career development and educational opportunities
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan or a 401A with a 12% employer contribution

Pay

Grade Level P3: $47,209

Schedule

40 hours/52 weeks (full-time)