New Store Opening - Manager - Service Experience - Las Tiendas Shopping Center Rack

About the role

As a Service Experience Manager, you’ll wear many hats—you’ll be a mentor, your team’s biggest fan, and a driver of business.

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop, and motivate your team—their success is your success
• Support your team as they educate and assist employees on tools, processes, and systems that will enhance our customers’ shopping experience and increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Requirements

• 1+ years of successful retail management experience
• Prior experience in a Rack Store is preferred for Nordstrom Stores roles; prior experience in a Nordstrom Store is preferred for Nordstrom Rack roles
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Pay

Pay offers are dependent on location, as well as job-related knowledge, skills, and experience. The pay range for this role is $43,500.00 - $70,000.00 annual.

Benefits

• Medical, vision, and dental insurance
• Retirement and 401k options
• Paid time away, holidays, and PTO accruals
• Life insurance and disability coverage
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Eligibility for performance-based incentives/bonuses (requirements may apply based on location, job level, classification, and length of employment)