New Services Support Auditor

About Us

Moxie Pest Control is named after the drive and enthusiasm our team has embraced! Our mission is to improve the quality of life for our customers, team, and community. We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. We're more than just a pest control company!

What We Live By

• Do The Right Thing: We believe in striving to do the right thing because we genuinely care about our customers.
• Be Nice: We think kindness is contagious, and we believe small gestures can have a big impact.
• Be The Solution: It's an understatement to say we take pride in our work. We live by the motto: "If a thing is worth doing, it's worth doing well."
• Keep Improving: Because we care about helping our customers, we take our job knowledge seriously.

Core Responsibilities

• Review and audit service transactions to ensure accuracy and completeness for termite and insulation installations.
• Contact customers to resolve unpaid transactions related to installations, ensuring timely collection and accurate record-keeping.
• Verify completed services, installation, and billing records to ensure all data is correct and accounted for.
• Engage with customers professionally to discuss unpaid invoices, provide necessary clarifications, and facilitate payment arrangements.
• Ensure all financial transactions comply with company policies and regulatory standards, and prepare detailed audit reports.
• Identify and suggest improvements to existing audit and reconciliation processes to enhance efficiency and accuracy.
• Work closely with New services, billing, and customer support teams to address discrepancies and improve overall service delivery.

Qualifications

• High school diploma or equivalent required.
• Previous experience in auditing, collections, or a similar role; experience in the service industry, especially in pest control or insulation, is a plus.
• Experience with home improvement in attic installation or renovations is preferred but not required.
• Experience with in-home sales or consultation.

Skills

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Google Suite (especially Google Sheets) and experience with accounting software.
• Ability to handle sensitive financial information with discretion and confidentiality.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Company Perks

• 2021 - 2024: Great Places To Work and Top Places to Work Awards & Recognition.
• In Office, Remote, and Hybrid Work Environment.
• Monthly Company Events.
• Quarterly Service Projects.
• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage and more.
• 401K Plan.
• Long- and Short-term Disability Coverage (Voluntary).
• Paid Time Off.