New Patient Service Navigator (NPSN)

Summary

The New Patient Service Navigator (NPSN) manages the new patient access experience, ensuring efficient movement from initial contact through appointment scheduling while minimizing barriers to care.

Responsibilities

• Manage the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up
• Ensure patients move efficiently from initial contact through appointment scheduling
• Leverage standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement
• Manage high-volume inbound and outbound call activity
• Overcome barriers and patient hesitation to convert patient contacts into scheduled appointments
• Maintain detailed and accurate documentation
• Meet performance targets for productivity and conversion
• Work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions

Requirements

• 2 years of experience in patient access, scheduling, call center or customer service
• May require evening/weekend coverage
• Communication & Customer Service
• Attention to Detail
• Time Management & Organization
• Problem Solving
• Adaptability in a fast-paced environment
• Patient-Centered Focus
• Ability to manage high-volume inbound and outbound call activity
• Ability to manage multiple priorities
• Skilled at converting patient contact into scheduled appointments
• Skilled in overcoming barriers and patient hesitation
• Ability to maintain detailed and accurate documentation
• Ability to meet performance targets for productivity and conversion
• Work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions

Qualifications

• High School Diploma/GED

Skills

• Communication & Customer Service
• Attention to Detail
• Time Management & Organization
• Problem Solving
• Adaptability in a fast-paced environment
• Patient-Centered Focus
• Ability to manage high-volume inbound and outbound call activity
• Ability to manage multiple priorities
• Skilled at converting patient contact into scheduled appointments
• Skilled in overcoming barriers and patient hesitation
• Ability to maintain detailed and accurate documentation
• Ability to meet performance targets for productivity and conversion
• Work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions

Benefits

Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Pay

Salary Range: $16.50 - $24.04
The salary range posted for this position represents the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Schedule

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Benefits

Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Reasonable Accommodation: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Transparency in Coverage Rule

Moffitt Cancer Center is committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.