PATIENT NAVIGATOR PRN

About the role

Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.

Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments.

Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.

Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patient's needs.

Participate in daily multi-disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling.

Assist in connecting patients to services for support (ie: social work, financial counseling).

Tracking of all patient contacts, follow ups, barriers to care and outcomes.

Aid in the coordination of customer services.

Participate in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.

Responsibilities

• Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.
• Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments.
• Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
• Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patient's needs.
• Participate in daily multi-disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling.
• Assist in connecting patients to services for support (ie: social work, financial counseling).
• Tracking of all patient contacts, follow ups, barriers to care and outcomes.
• Aid in the coordination of customer services.
• Participate in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.

Requirements

• Experience working in a healthcare office setting, or community outreach and education required.
• Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population.
• Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.
• Ability to take direction, follows through with tasks, and work independently.
• Flexibility, optimism, and a cooperative working style.

Qualifications

• High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.

Skills

• Strong communication skills.
• Ability to multitask and prioritize.
• Attention to detail.

Benefits

At Cooper University Health Care, we offer a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.

We also provide attractive working conditions and opportunities for career growth through professional development.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members.