New Patient Liaison

Build meaningful careers while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, redefines careers in reproductive medicine through hope, clinical excellence, and compassionate care.

About the role

We have an immediate opening for a remote New Patient Liaison. This role offers the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support daily.

Schedule

• Monday through Friday
• 7:30 AM to 4:30 PM

Pay

$22.00 to $25.00 per hour

Responsibilities

• Prioritize time to generate increased new patient appointments by performing over-the-phone prospective customer consultations and closing new business
• Use a “soft sell” and empathetic approach to convert prospective customers into satisfied customers by responding to questions and explaining the features and benefits of choosing US Fertility
• Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
• Prepare and report on metrics for inside sales results and make recommendations to the leadership team on improving processes and increasing sales
• Accurately maintain a customer database that tracks all relevant program information, including individual progress of prospective customers
• Notate all unusual circumstances and document conversations with potential customers in the database to ensure complete, current, and accurate information is available to everyone in the department
• Follow up with all prospective customers

Requirements

• Bachelor’s degree preferred
• Five years of customer service experience with at least two to three years of inside sales experience
• Competency in active listening and relationship building, with the ability to communicate with empathy
• Ability to build deep personal connections with callers who may be emotional about the challenges they face in building a family
• Excellent interpersonal and telephone skills; bilingual is a plus
• Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality and effectiveness, collaborate within and across teams, and execute timely and accurate follow-through
• Working knowledge of healthcare services or fertility is a plus

Benefits

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs