New Patient Intake Ambassador

What You Will Do

• Receive, review, and process incoming referrals with urgency and accuracy.
• Obtain missing documentation from referral sources, adjusters, or attorneys as needed to complete referral requirements.
• Create patient charts and cases in the EMR; ensure data integrity and compliance with internal standards.
• Verify authorization for treatment and confirm approved body parts/services, in compliance with CA Workers’ Compensation Labor Code.
• Schedule new patient appointments promptly while balancing clinic capacity, physician availability, and operational needs.
• Maintain and update all related systems to ensure transparency and workflow efficiency.
• Serve as the primary liaison for new patients by providing clear, empathetic, and proactive communication.
• Anticipate patient needs and remove barriers to scheduling or care access.
• Respond promptly to inquiries from patients, attorneys, adjusters, and providers with professionalism and clarity.
• Uphold strict confidentiality of all patient information.
• Aid patients in understanding next steps, appointment expectations, and any requirements related to their case.
• Build strong relationships with referral partners through professionalism, responsiveness, and reliability.
• Collaborate with physicians and clinical staff to ensure patient needs, documentation requirements, and scheduling priorities are met.
• Communicate efficiently with referral sources to ensure authorizations, clinical notes, and other required documents are up to date.
• Represent the organization as a positive, solutions-oriented partner, supporting long-term referral growth.
• Coordinate with Business Development on referral trends, opportunities, and areas of concern.
• Communicate with Clinical teams regarding incoming cases, patient needs, scheduling constraints, and documentation issues.
• Contribute to the team's success by completing various tasks as needed.

Qualifications

• High school diploma or GED required.
• Prior experience in a healthcare or medical office environment preferred.
• Understanding of California Workers’ Compensation processes preferred.
• Experience with EHR/EMR systems (preferred) and comfort working with multiple software platforms.
• Demonstrated excellence in customer service, communication, and relationship management.
• Strong problem-solving abilities, with the ability to identify issues, evaluate solutions, and take action.
• Ability to multitask, prioritize effectively, and maintain accuracy under pressure.
• Professional demeanor with the ability to work collaboratively across teams and with external partners.

Pay

Compensation Range: $24.00 to $26.00 Hourly

Benefits

• All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
• 401(K) Plan with Employer Matching
• Licenses & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs

About the Role

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage, and coordinate patient access to health services at BHC. Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act.