New Patient Coordinator - OBGYN Shared PPMC MAPS

Responsibilities

• Act as point of contact for all new patients for department.
• Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty.
• Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider.
• Cover new patient appointments as needed with Patient Facilitated Services and Penn Health Referral.
• Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner.
• Cover all facets of new patient appointment – scheduling, coordination of medical records, test results, pathology results – all information needed to ensure an optimal level of care coordination.
• Cover the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment.
• Responds to patient inquiries or problems. Answers questions regarding practice, procedures, tests, directions etc.
• Cover the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit.
• Covers the management of physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services.
• Reschedules new patient appointments appropriately.
• Covers the coordination and communication to ensure an optimal patient experience.
• Follows Health System and Department Protocols for Epic Messaging.
• Communicates issues effecting flow with managers and providers as necessary.
• Keeps manager aware of potential issues or problems as they arise.
• Maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other.
• Ensures patients have been properly registered and referred to Financial Counseling. Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate.
• Ensures optimal patient experience through coordination and communication.
• Readily adopts and is engaged in practice operation changes.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

Qualifications

• Two years of experience in a medical office setting or Customer Service experience.
• H.S. Diploma/GED (Required)
• Bachelor's Degree (preferred)
• A minimum of five years of experience in a medical office setting or Customer Service experience.
• Specific knowledge of precertification requirements, CMS medical necessity required, and third party billing knowledge is ideal.
• Experience with spreadsheet and word processing software preferred.
• Knowledge of medical terminology and office procedures.