New Patient Coordinator II (Glendale Heights)

About us

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, and Transparency.

About the role

As a New Patient Coordinator II (NPC II), you will be set on the training path of an Orthodontic Assistant in training. Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering various orthodontic procedures. You must demonstrate progress toward mastering these procedures and performing them independently or under the direction of the orthodontist. The NPC II will also act as a backup for the NPC role, which includes taking records (pictures and x-rays) used for creating a treatment plan for new patients.

Responsibilities

• Assist the orthodontist during procedures, such as adjusting braces and placing orthodontic appliances.
• Complete Full Arch Bonding (top and bottom), as well as bonding fixed retainers.
• Perform debonding and rebonding brackets.
• Use various digital scanners.
• Make clear retainers.
• Deliver expanders, space maintainers, and forsus.
• Take clear x-rays and photos.
• Take accurate scans for retainers.
• Assist in sterilizing equipment.
• Maintain a clean working environment (including picture and x-ray areas).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide patients with general information regarding insurance coverage as it relates to orthodontics.
• In the event of traveling to another clinic, perform all duties and responsibilities of your role, including administrative tasks.
• Participate in marketing events.
• Complete annual compliance training.
• Perform other tasks as assigned.

Requirements

• High School Diploma/GED.
• Ability to work independently and in a team setting.
• Computer skills.
• Ability to travel and transport self to other practice locations.
• Minimum 6 months of chairside experience.
• Bilingual (Spanish) preferred.

Schedule

Monday – Wednesday: 8:45 AM – 5:00 PM
Thursday & Friday: 6:45 AM – 3:00 PM
2 Saturdays per month
Two 9:45 AM – 6:00 PM shifts per month
Location: 2987 Kirk Rd, #103A, Aurora, IL 60502
Travel required to Aurora, Arlington Heights, and Hillside.

Pay

$18.00 per hour

Benefits

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments