New Patient Coordinator (Hales Corners)

About the role

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives. We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, Transparency.

Responsibilities

• Greeting new patients and welcoming them to the practice.
• Following the office introduction, taking records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.
• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Aiding in sterilizing equipment.
• Working with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Aiding in meeting and/or exceeding monthly and annual clinic goals.
• Discussing payment options and providing general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, performing all duties and responsibilities of your role including administrative tasks.
• Participating in Marketing Events.
• Performing other tasks as assigned.

Requirements

• High School Diploma/GED.
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills.
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.
• Travel availability to Mount Pleasant and Menomonee Falls.

Working Hours/Location/Travel/Pay

• Monday – Wednesday: 8:45am – 5:00pm
• Thursday & Friday: 6:45am – 3:00pm
• 2 Saturdays per month
• 5778 S. 108th Street, Hales Corners, WI 53130

Benefits (for Our Full-time Employees)

• Paid Training.
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic).
• Clinical Bonuses.
• Paid Time Off.
• Holiday Pay.
• Medical, Dental, Vision, and Life Insurance.
• Accident Insurance.
• Short-Term Disability.
• Long-Term Disability.
• Employee Assistance Program.
• Health Savings Account.
• Dependent Care Account.
• 401(k) and matching.
• Pet Insurance.
• Tuition Assistance Program.
• Identity Theft Protection.
• MetLife MetLaw Legal Insurance.
• Transit Reimbursement - Commuter Account.
• Free and discounted Orthodontic Treatments.

Schedule

• Monday – Wednesday: 8:45am – 5:00pm
• Thursday & Friday: 6:45am – 3:00pm
• 2 Saturdays per month

Pay

$17.00 - $18.00 per hour