New Patient Coordinator

About the role

The New Patient Coordinator serves as the first point of contact for individuals inquiring about medical solutions for their back or neck conditions. This role is responsible for engaging with prospective patients over the phone, establishing a positive initial connection, and providing clear, compassionate guidance through the scheduling and intake process.

Responsibilities

• Engage with prospective patients over the phone, building instant rapport and conveying trust.
• Guide prospects seamlessly toward becoming new patients through expert communication and emotional intelligence.
• Build the foundation for an elite patient experience at VSI by establishing a positive first impression.
• Verify insurance benefits and accurately collect and document Protected Health Information (PHI).
• Ensure each patient’s information is handled thoroughly and securely with attention to detail and a commitment to accuracy.
• Work collaboratively with the dynamic marketing team to move prospects through the conversion journey.

Requirements

• A warm, engaging personality and a passion for helping others.
• Expert communication skills and emotional intelligence.
• An understanding of marketing principles, particularly in guiding prospects toward a decision.
• An ability to thrive in fast-paced environments.
• A commitment to accuracy and attention to detail.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or call center environment preferred.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information.

Skills

• Excellent verbal and written communication skills.
• Emotional intelligence and empathy.
• Proficiency in Microsoft Office Suite.
• Knowledge of HIPAA regulations and confidentiality practices.

Benefits

• Competitive compensation package.
• Inclusive and supportive work culture.
• Professional development opportunities.
• Flexible schedule options.

Pay

$20 - $25 per hour based on experience.

Schedule

Part-time position available, flexible hours to accommodate personal needs.