New Patient Coordinator

About the role

Looking for a position that makes you smile? We’re seeking a New Patient Coordinator to join our growing team.

Responsibilities

• Handle incoming calls from new patients to schedule new patient appointments
• Work reports for Clinics as assigned by leads
• Follow up on non‑scheduled calls
• Make clear and detailed notations on accounts
• Communicate via email and chat with clinical locations
• Follow New Patient Intake form when scheduling appointments
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal patient experience by effectively scheduling new patient appointments
• Follow up with patients who did not schedule on first call
• Work as a consultative partner to clients, building rapport and providing direction
• Communicate clearly and frequently with clinics
• Quickly report system/software issues to management for resolution

Skills

• Ability to establish and maintain good working relationships with customers and coworkers
• Ability to work independently with limited supervision
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Qualifications

• High school diploma or equivalent required
• Bilingual preferred, but not required
• Dental field experience a plus, but not required
• Call Center experience a plus, but not required
• Basic knowledge of using computer systems, which may include software programs, entering data or processing information
• Basic knowledge of digital applications including web, email, chat, text, etc.
• Basic knowledge of principles and processes for providing customer service

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long‑term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members