New Patient Coordinator

About the role

We are currently seeking a part-time (2 days a week) New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations in our Durham Miami office. As a New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Responsibilities

• Conduct new patient consultations including: office tours; treatment and financial overview; taking initial records (photos, X-rays, etc.); scheduling bonding and recall appointments; sending patient and doctor correspondence
• Prepare and present bonding contracts: set up contracts prior to bonding appointments; review financial agreements and collect payments; post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

Skills

• Positive, energetic team player with exceptional customer service skills
• Strong organizational, planning, and communication abilities
• Ability to thrive in a fast-paced, multi-location environment
• Professional appearance and demeanor
• Proficiency with dental software and general computer applications

Qualifications

• High School Diploma or GED (required)
• 1–2 years of dental experience (required)
• Orthodontic experience (preferred)
• NC X-Ray Certification (required)
• Ability to lift up to 15–20 lbs