New Orleans, Louisiana – Community Leasing Specialist (Multifamily & Affordable Housing)

Career Description

Columbia Residential is looking for a Community Leasing Specialist located in the New Orleans, Louisiana area to become a contributing member in fulfilling the mission and vision of the company.

Position Summary

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartment homes in a courteous and prompt manner.

Job Specific Competencies

• Prepare the property for receiving guests prior to the time designated for opening the office in accordance with established procedures.
• Leverage aggressive sales and customer service techniques to lease apartments and achieve established goals.
• Aid in the day-to-day operations of the community, including answering the phone, taking work orders, data entry, planning/hosting resident functions, community newsletter, etc.
• Conduct site tours for prospects, introduce them to community amenities, show decorated model apartment homes, and vacant market-rate units.
• Develop, refine, and implement effective marketing campaigns to generate activity and cold call businesses to generate hot leads.
• Decorate units to become show units and maintain an accurate inventory of apartments available to rent, list of prospective residents, and current information concerning renewals.
• Contact current residents in person and by written correspondence to renew leases while negotiating the highest rent increase possible.
• Prepare all lease-related documents, move-in, and welcome packages, and explain all lease documents to new and existing residents before they move in.
• Conduct pre-qualifications and rental verifications of prospective residents in accordance with company and housing rules and regulations.
• Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency.
• Deliver resident gifts; assist with move-in/move-out procedures by inspecting units prior to resident's move-in to ensure units are clean and rent-ready.

Position Qualifications

• Education: High School Graduate or General Education Degree (GED) for consideration. Associate’s degree or equivalent from a 2-year college or Technical School preferred.
• Experience/Specialized Knowledge: Sales and Customer Service. Property Management Software and Low-Income Housing Tax Credit (LIHTC) experience preferred.
• Other Requirements: Complete in-house training within the first 90 days of employment. Passion – Enjoy the work you do; demonstrates a pleasant professional demeanor and shows a desire for success. Entrepreneurial Spirit – Exhibit behavior that is consistent with the Vision, Mission Statement and Core Values of the Company; make the work environment enjoyable for self and others.

Benefits

• Mental Health & Wellness Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance (AFLAC)
• Paid Time-Off (including your birthday!)
• Paid Holidays
• Short-term Disability Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Voluntary Life Insurance
• Accidental Death and Dismemberment Insurance
• Health Reimbursement Account
• Employee Assistance Program
• Tuition and Professional Development Assistance
• Performance-based Bonus Program
• Employee Referral Program

Company Culture

• Core Values: Excellence, Integrity, Responsibility, Responsiveness, Respect, Character

About the Role

Columbia Residential is the leading property management and Development Company in this region, specializing in the low affordable market. Our Mission Statement is:

• To provide quality affordable housing for low- and moderate-income families.
• To provide an environment for its team members to excel and to be recognized and rewarded for their accomplishments.
• To provide the principals and partners a fair return on their efforts and investments.

Benefits

• Mental Health & Wellness Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance (AFLAC)
• Paid Time-Off (including your birthday!)
• Paid Holidays
• Short-term Disability Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Voluntary Life Insurance
• Accidental Death and Dismemberment Insurance
• Health Reimbursement Account
• Employee Assistance Program
• Tuition and Professional Development Assistance
• Performance-based Bonus Program
• Employee Referral Program

Qualifications

• Education: High School Graduate or General Education Degree (GED) for consideration. Associate’s degree or equivalent from a 2-year college or Technical School preferred.
• Experience/Specialized Knowledge: Sales and Customer Service. Property Management Software and Low-Income Housing Tax Credit (LIHTC) experience preferred.
• Other Requirements: Complete in-house training within the first 90 days of employment. Passion – Enjoy the work you do; demonstrates a pleasant professional demeanor and shows a desire for success. Entrepreneurial Spirit – Exhibit behavior that is consistent with the Vision, Mission Statement and Core Values of the Company; make the work environment enjoyable for self and others.