New Home Advisor

Position Highlights

Responsible for selling homes through optimizing the new home sales and the customer experience in assigned community(ies).

Position Responsibilities

• Actively tours model homes with prospective buyers.
• Engages in the Company's defined selling process during product tours to deliver an effective sales presentation.
• During tours, actively seeks to close prospective buyers by asking multiple closing-related questions during the presentation, including confirmation of return visit.
• Takes prospective buyers to the various homesites within the community, including production homesites, to familiarize them with the community layout.
• Ensures prospects understand where the homes will be built on individual homesites, where property lines begin and end, and where neighboring houses and structures will be situated.
• Manages backlog, maintaining strong lines of communication with buyers’ post-purchase decisions.
• Participates in weekly community team communication meetings, providing proactive status updates to backlog buyers, identifying issues and collaboratively resolving issues across sales, construction, customer care, design studio and Tri Pointe Solutions ensuring high levels of customer satisfaction.
• Inputs, updates, and effectively utilizes data in the Company's Customer Relationship Management (CRM) system (or other systems as required by management) to drive sales activities in assigned communities.
• Explains and processes sales documentation for prospective buyers, including completing the information required to complete the Company's form purchase agreement for homes in assigned communities.
• Works collaboratively with other departments, teams, and individuals, both inside and outside the Company, to ensure that the entire process is seamless from the setup of model homes to the close of sale and delivery of homes.
• Participates in traffic driving efforts including, but not limited to, initiating follow-up phone calls to previous traffic, coordinating, and hosting public and broker events.
• Manages backlog, maintaining strong lines of communication with buyers’ post-purchase decisions.
• Acts as a liaison between buyers and the sales team, ensuring smooth transitions and addressing any concerns promptly.
• Manages the flow of prospective customers through the sales process, ensuring a positive and efficient experience.
• Prepares weekly update reports of prospective customer traffic to management.
• Develops knowledge of competitor policies, programs, pricing, and products, as well as consumer demographics, to better define key differentiators for assigned communities and provides helpful information to management.
• Maintains regular visits to the competition to complete competitive market analysis (CMAs), providing feedback to management to ensure appropriate team members and management are kept abreast of changes in the market regarding sales pace, pricing changes, new community openings and close-outs.

Position Qualifications

• Bachelor’s degree preferred.
• Real estate license, if required by state law.
• Minimum of 1-year previous sales experience required. New home sales experience preferred.
• Knowledge of sales programs, policies, and procedures.
• Current working knowledge of homebuilding and the residential real estate industry.
• Ability to prepare, plan and deliver clear and persuasive sales presentations.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.

Physical Requirements

• Frequent standing, walking (including stairs and uneven ground), and sitting;
• Sometimes requires lifting.

Compensation & Benefits

• Base Salary: The expected base salary range for this position is around $60,000 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
• Bonus: This position is eligible for commission payments and a quarterly customer satisfaction cash bonus, which are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable compensation agreement.
• Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.