New Hire Scheduling & Counselor Communication Lead - Remote

About the role

A career that's making a bigger impact on the world. A place where you can be you.

Essential Duties and Responsibilities

• Work with the client experience team to receive all the required information for counselor scheduling needs related to perpetual new hire enrollments.
• Manage counselor time off requests and scheduling preferences.
• Lead all urgent counselor and customer employee communications to the team email, ensuring counselors are enrolling as quickly as possible and customer employees are receiving excellent service.
• Assign counselors to best meet the client needs for upcoming and current perpetual new hire enrollments.
• Ensure there is sufficient coverage for each Counselor-assisted new hire enrollment.
• Make sure all counselors assigned for on the schedule have been confirmed.
• Manages all details for prospective, tentative and confirmed perpetual new hire enrollments through the New Hire Dashboard table.
• Manages all counselor scheduling-related information on the New Hire Dashboard table, to make the best possible counselor assignment decisions.
• Support Counselors with their productivity on perpetual enrollments.
• Works as the Deputy people administrator making sure all setup is accurate for proper scheduling and payroll needs.
• Aids team members with any Deputy schedule questions related to perpetual new hires.
• Makes sure the new hire Counselor and Client-facing schedules are matching for enhanced internal schedule communication and timesheet accuracy.
• Supports process improvement for new hire counselor scheduling activities.
• Collaborates and influences the Customer Experience Operations team to ensure that success milestones are achieved.
• Role models for leveraging effortless skills and tools.
• Knowledgeable of client business, industry, benchmarks, and market insights.
• Displays organizational savvy and understands how to get things done through all channels and partnerships.
• Measures labor efficiency by analyzing scheduled, requested and used hours.
• Collaborates with the assigned Client Experience support team members to help with ongoing perpetual schedule needs.
• Provides process improvement for new hire counselor scheduling activities.
• Serves as a point of escalation for client issues related to new hire enrollments.
• Collaborates with the assigned Client Experience support team members to help with ongoing perpetual schedule needs.
• Measures labor efficiency by analyzing scheduled, requested and used hours.
• Collaborates with the assigned Client Experience support team members to help with ongoing perpetual schedule needs.
• Supports escalated client issues related to new hire enrollments.
• Collaborates with the assigned Client Experience support team members to help with ongoing perpetual schedule needs.
• Measures labor efficiency by analyzing scheduled, requested and used hours.
• Collaborates with the assigned Client Experience support team members to help with ongoing perpetual schedule needs.

Qualifications, Skills and Requirements

• Ability to manage competing priorities of various internal stakeholders, and champion the right decision for the company.
• Proficient leading and completing work tasks independently.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Maintains composure and professionalism when dealing with difficult or complex situations.
• Ability to quickly learn new processes and embrace change management/innovation.
• Achieves/exceeds goals and targets.
• Strong work ethic and personal accountability.
• Excellent problem solver and solution oriented.

Education, Training and Experience

• Must hold a current and active life and health license in their resident state.
• Bachelor’s degree in marketing, Business Management, Business Administration, or related field preferred.
• Three years of related group enrollment experience required.

Pay

The typical base pay range for this role nationwide is $20 to $23 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

Benefits

We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

Contact Information

To learn more, visit: www.onedigital.com/careers

Equal Opportunity Employer

We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

Artificial Intelligence

We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience.