Lead Consultant (Remote)
About the role
Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
Oversee customer release management programs including resource planning, release tracking, and forecasting
Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer
Responsibilities
- Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
- Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
- Oversee customer release management programs including resource planning, release tracking, and forecasting
- Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer
Requirements
- 5+ years of experience in IT Project Management, Support, Consulting, or Product Management
- Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
- Proven ability to work both independently and in teams in a dynamic, fast-moving environment
- Good understanding of SaaS and GxP principles
- Ability to quickly understand business requirements and design creative solutions
- Excellent verbal and written communication skills
Qualifications
- Bachelor’s degree or equivalent relevant experience
- Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces
- Experience with Data or Content Management applications
- Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
- PMP certification
Skills
- Strong project management and leadership skills
- Excellent communication and interpersonal skills
- Ability to analyze complex business requirements and develop effective solutions
- Understanding of SaaS and GxP principles
- Experience with data and content management applications
- Experience with Veeva Vault and related systems
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retailer, retirement programs
- 1% charitable giving program
Pay
Base pay: $80,000 - $200,000
Schedule
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.
Company Information
Veeva is a Public Benefit Corporation (PBC) with a public benefit purpose to help make the industries we serve more productive and create high-quality employment opportunities. Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. We believe in giving back and support for charitable causes is entirely employee-driven. We do not require our employees to sign non-compete agreements.