New Constr Accounts Cord L503 - O&R New Business

Overview

Under general Supervision performs a variety of clerical work associated with developing new accounts in the New Business Services Department.

Responsibilities

• Generate orders for all new and upgrade accounts; establish building/site, customer service drops, meter points and new street addresses.
• Possess and be knowledgeable of New Construction Services construction/field policies, procedures and tariff rate schedule assignments, as well as workflow as set forth by Company Policy as stated by the Tariff and other Company policies and procedures manuals.
• Have complete knowledge and understanding of current operations systems; Customer Information Management Systems (CIMS)/Work Management System (WMS) and the working interaction between the two, as well as future systems.
• Create all new customer bill accounts with the exception of component billed lighting (does not include customers requiring component lighting that do not already exist in the system).
• Maintain assigned records, compile data, keep a variety of records filed, and supply required information from such records.
• Be proficient in typing and keyboard work.
• Operate all office machines, handle telephone inquiries, make appointments, perform clerical duties as required by the job.
• Type a variety of forms, data tabulations and reports and prepare and reproduce copies as necessary.
• Perform duties in accordance with the Company Safety and Good Housekeeping practices.

Qualifications

• High School Diploma/GED.
• Less than 2 years relevant work experience; one and 1/2 years (18 months) experience as a New Construction Accounts Assistant.
• Knowledgeable of basic computer applications (database management, spreadsheet and word processing).
• Sound physical condition.
• Willingness to direct and instruct employees assisting on the same work.
• Possess qualities of neatness, cleanliness, communication skills and orderliness in both the workplace and person.
• Driver's License required.